Wild Mayo Rose Florist Terms and Conditions

Welcome to Wild Mayo Rose Florist.
By placing an order with us, you agree to the following terms:

Orders must be placed before 2pm to be delivered that evening. Orders placed after 2pm will be delivered the next day.
Payment is required in full at the time of ordering.
We reserve the right to refuse orders.
We do not accept orders from customers aged under 18 years.

Flowers are seasonal and perishable.
While we aim to match the photos on our website, some flowers may not be available.
In such cases, flowers or foliage of equal or higher value will be substituted.

Orders are delivered once. If the recipient is not at home, we will leave the flowers with a neighbour or in a safe place.
If neither option is available, the flowers will be returned to the shop and a note will be left.
It is the customer’s responsibility to provide accurate delivery address details and a correct phone number.
We are not responsible for non-delivery due to incorrect information.
We do not guarantee specific delivery times except for funeral orders.
We only deliver to the areas listed on the website.

Changes to orders must be submitted via phone or email at least 24 hours before the delivery date.
Cancellations must be requested 48 hours in advance.

Due to the goods being perishable, complaints must be made within 1 working day of delivery.
If we are at fault, we will offer a replacement or a full refund.
Proper care is required. If flowers have not been cared for (e.g. dropped, left beside a heat source, not given water), we may not offer a refund.

Our total liability for any claim shall not exceed the price paid for the product.